Questions? Here are a few of the things you ask us most often, but if you still need help then please get in touch!

How can we help?

Audio FAQ's

Earbuds are not connecting

Check that Earbuds are fully charged before use as low battery will affect performance. When opening BT connections, ensure that any other BT device is closed first

One Earbud is not connecting

1. Hold touch panel on Earbud that is disconnected. This will then power on.

2. If this fails, place both back into the charging case, take out and re-sync.

3. If points 1. & 2. still fail, try re-syncing by going to your phones bluetooth settings, clicking forget device and starting connection process from the start.

4. Please note you may need to try resyncing more than once.

Voice Call not coming through the Earbuds.

Go into call setting and ensure that call is connected via the Earbuds ID

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Unfortunately we are currently unable to accept international orders.

Get in touch

Have questions about your order, or a general enquiry?