Questions? Here are a few of the things you ask us most often, but if you still need help then please get in touch!

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Calling Smartwatches


This watch comes with a special Bluetooth calling feature. You can make calls without having to unlock the phone. You can also view your call history. The connection between the watch and your phone will need to be kept stable when using the calling function.

The watch also has a microphone and a built in speaker for use when making phone calls, listening to music and other notifications.

Part A - How to connect

• Step 1: After connecting the watch to the REFLEX ACTIVE RED app, you need to go to the Bluetooth settings of the phone and pair the watch.

Android & IOS: Switch on Bluetooth in your phones Bluetooth settings and you should see the available device as “Audio-Series 14” or “Audio-Series 15” depending on your system. Tap on the device name and accept the Bluetooth pairing request. To have full functionality we recommend allowing permissions.

Once connected you should see that the device is “connected for calls”.

• Step 2: Go to your watch and swipe left to the features page and locate the phone function.

There are three tabs on this screen:
• Recent calls
• Dial pad
• Contacts

If you tap on the recent calls tab you can see the recent calls on your device.

When you tap on the dial pad you can then dial a number to call. Once you have dialed the number the call button on the bottom right corner will appear.

Once you tap on the call button the number will then be called.

• You can speak through the in built microphone on your watch.
• To adjust the speaker volume tap on the + or -
• To end the call tap on the red phone icon

Incoming Call

When Bluetooth calling mode is activated the watch will ring and vibrate. You can answer or reject the call.
Please note: Internet calls such as Whatsapp will show as notification only.

Part b - How to disconnect

To disconnect Bluetooth calling, go to the phone’s Bluetooth setting and “unpair” the “Audio-Series 14/15”. There is also a shortcut to temporarily switch this off on top of the settings page.

Part c - add contacts

You can add up to 8 contacts on your watch. Add contacts from the REFLEX ACTIVE RED app. To add contacts go to “Favourite Contacts” and add contacts. The selected contacts will then be synced to your watch.

On the REFLEX ACTIVE RED app tap on “Favourite Contacts” to add your contacts.

Select the contacts you would like to add and save.

Part d - switch between phone and watch

Switch between watch / phone during an active call: If your watch is connected to your phone via Bluetooth, all calls will show up on the watch by default. If during an active call you would like to switch to your phone, simply tap on the handset earpiece icon to select it. The call will then switch to your phone.

Part e - battery advisory

The battery lasts for 2 to 3 days with Bluetooth calling mode enabled. On standby the battery can last for approximatley 5-7 days.



You can split call and audio features. You need to go into Bluetooth phone settings, select audio_series14 or audio_series15 where there will be an option for call and/or audio. You can select or deselect where you
see fit.


When connected, all the sound coming out of phone will come
out of watch instead. This includes calling, social notifications, social videos, music etc.

If you don’t want that, you must disconnect the call feature.

Using your smartwatch features

Why is the Bluetooth failing to connect?

There are a few possible causes to this problem.

a. Please check your Smartphone meets the requirements: Android 4.4 and above version, iOS8.0 and above version.

b. Please ensure you have the latest version of the Reflex Active app.

c. Make sure the device (screen) is switched ON.

d. Make sure the Smartphone Bluetooth is switched ON.

e. Make sure your Smartwatch is within 10 meters of your Smartphone.

f. Make sure you allow access to your location from the app (this will automatically pop-up when you start the app).

Why is Bluetooth disconnecting often?

Please ensure the device is within 10 meters of the Smartphone to avoid the Bluetooth disconnection. Reset Bluetooth connection by disconnecting and reconnecting from your smartphone. Bluetooth connection can be lost if your phone is in stand-by or low power modes.

Why is the Bluetooth synchronisation unsuccessful?

Ensure the Bluetooth connection is live and has not timed out. To sync the data, open the app and it will sync automatically or you can swipe the home-page of the app to refresh. GPS sport data may take slightly longer to sync to app. Close the app from background run, re-open it again, Bluetooth connection will automatically connect, then you can sync the sport data again.

How do I connect my watch in the car?

If your car is compatible with Bluetooth devices and you wish to make or receive a call, please ensure within the app settings> notifications that you have turned off ‘other apps’. This will ensure there is no disruption to the call.

Where is my sleep data?

The device is designed with auto- sleep detection from 21pm-8am the next day. Your sleep data will be visible after 8am for the previous night’s sleep. It is essential to wear the device on your wrist when you fall to sleep. Please check your device has sufficient battery life for the night, sleep data will not be saved if the device switches off in the night due to lack of battery.

Why is my watch not recording steps?

The watch uses sensors called accelerometers; these detect wrist movement in order to measure step count. Therefore, some movements such as pushing a pram, shopping trolley or walking a dog may not fully record the step count as the watch sensors cannot pick up the 'walking' motion.

In order for the full step count to be recorded on the app, you must go into the Reflex active app and sync the watch. This needs to be carried out on a daily basis, failure to do so will result in the full steps count not pulling through on the app. The continuous steps will not be visible on the tracker itself, you will only be able to see the step count for that day as it resets to 0 at midnight.

Why are my notifications not coming through on my watch?

Please ensure the Smartwatch & Smartphone are connected. Go to Setting - Notifications, then switch on the apps you want to push notifications to your Smartwatch. If the Reflex Active app you wish to send notifications to is not displayed, go to Settings - Notifications - Other app and switch on. Notifications will be pushed if the app itself is in use. If these steps do not solve the problem, then please restart the app.

To ensure notifications from other APPs work as required, you must allow notifications from your APPs settings. Your phone settings must also allow notification previews for the Reflex Active APP to relay these messages to your watch.

How do I use my watch as a selfie remote?

Once connected to the app, the photo feature will be accessible via settings> take pictures. You will then be able to take an image on your camera phone by pressing the touch key on your watch, which is in the 'more' settings. The photo will then automatically save onto your phone gallery.

Do the watches make notification sounds?

Our Reflex Active watches do not have a sound option available; all notifications are by vibration and the relevant icon on the screen.

Can I have 2 watches connected at the same time?

You are only able to connect one device at any one time to the app, but you can switch between the devices.

On the watch in the ‘More’ function there is an ‘about’ section. This has the reference code for that particular watch, it will begin with BT. This is the watch identity, each watch number is different.

In the app settings you have the option to disconnect the device. Select this to disconnect the 1st watch.

The option will then change to ‘connect device’. If you then select this, it will show you the available devices that you can pair to- your 2 watches.

You can then select the 2nd watch and this is what will then be visible in the app.

So it is a case of disconnecting and reconnecting between the two watches.

Is my watch waterproof?

Our smartwatches are splash proof. They are not suitable for swimming or showers. Do not immerse in water.

Why doesn't my watch screen stay on for very long?

Within the advanced settings of the app there is a gesture control function that can be activated, so whenever you move your wrist the watch screen lights up.

How do I update the language on my watch?

Once the watch and app are synced through Bluetooth, the watch will display the default Language within your phone settings. If you wish to change the language, please change your phone settings accordingly.

How do I change the weather, weight, calories or distance matrix on my watch?

Your profile settings will affect your weather, distance, and calorie display in the app and on your watch, please follow the below guidelines and select your preferred metrics.

Profile settings Height CM and Weight KG

- Weather °C
- Distance KM
- Calories KCAL

Profile settings Height Ft In and Weight Lbs

- Weather °F
- Distance Miles
- Calories KJ

Why is the Reflex Active App crashing?

Turn off the app from background running and restart, if this doesn’t work then please un-install app and reinstall.

Where can I buy spare charger from?


Where can I buy spare straps from?


How do I connect my watch to my smartphone?

There are some screengrabs below. We also hope one of the videos in this link will help https://www.reflex-active.com/pages/how-to-videos

How do I update the time on my watch?

The watch should update automatically when linked to your phone. If the watch is still not updating to the time on your phone, turn your watch off and on again.

How do I access my performance graphs?

Tap the HOME icon on bottom left of your screen. From here you’ll be able to access your performance graphs including heart rate, steps, distance and sleep. Performance graphs for activities are shown on the GRAPH icon at the bottom of your APP screen. The data from activities are also added to your HOME icon summary graphs.

GPS Connectivity and the difference between activity tracking started on watch and on APP

When starting the activity within the APP and connected to your watch, the APP will utilise the built in GPS capabilities of your phone to plot your route and activity data more accurately. When starting an activity from your watch, it will calculate all data using built in accelerometers to determine your data which is limited in accuracy. 

Note Series 18 uses built in GPS technology and therefore neither of the above applies.

What is an accelerometer?

The watch uses sensors called accelerometers; these detect wrist movement in order to measure step count. Therefore, some movements such as pushing a pram, shopping trolley or walking a dog may not fully record the step count as the watch sensors cannot pick up the 'walking' motion.

Find my phone is intermittent, why?

If your smart watch has the ‘find my phone’ feature, the APP must be running in the background on IOS for this to work. If the APP has been closed down, it will be unable to connect and therefore the feature will not function.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Unfortunately we are currently unable to accept international orders at this time.

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