FAQ's

If you have any problems getting started, then please read though the pointers below.
Should your question not be answered below, or you need any other help then please get in touch with our team.

Bluetooth failing to connect?

There are a few possible causes to this problem.

a. Please check your Smartphone meets the requirements: Android 4.4 and above version, iOS8.0 and above version.

b. Please ensure you have the latest version of the Reflex Active app.

c. Make sure the device (screen) is switched ON.

d. Make sure the Smartphone Bluetooth is switched ON.

e. Make sure your Smartwatch is within 10 meters of your Smartphone.

f. Make sure you allow access to your location from the app (this will automatically pop-up when you start the app).

Can’t find sleep data or sleep data delayed?

The device is designed with auto- sleep detection from 21pm-8am the next day. Your sleep data will be visible after 8am for the previous night’s sleep. It is essential to wear the device on your wrist when you fall to sleep.

Please check your device has sufficient battery life for the night, sleep data will not be saved if the device switches off in the night due to lack of battery.

Bluetooth data synchronisation is slow, or synchronisation is unsuccessful?

Ensure the Bluetooth connection is live and has not timed out. To sync the data, open the app and it will sync automatically or you can swipe the home-page of the app to refresh. GPS sport data may take slightly longer to sync to app. Close the app from background run, re-open it again, Bluetooth connection will automatically connect, then you can sync the sport data again.

Device failing to count steps or sport data.

Please re-start the device.

Step count not recording data?

In order for the full step count to be recorded on the app, you must go into the Reflex active app and sync the watch. This needs to be carried out within a seven day period, failure to do so will result in the full steps count not pulling through on the app.The continuous steps will not be visible on the tracker itself, you will only be able to see the step count for that day as it resets to 0 at midnight.

Bluetooth disconnecting too often?

Please ensure the device is within 10 meters of the Smartphone to avoid the Bluetooth disconnection. Reset Bluetooth connection by disconnecting and reconnecting from your smartphone. Bluetooth connection can be lost if your phone is in stand-by or low power modes.

SMS or call reminders not reaching device?

Please ensure the Smartwatch & Smartphone are connected. Go to Setting - Notifications, then switch on the apps you want to push notifications to your Smartwatch. If the Reflex Active app you wish to send notifications to is not displayed, go to Settings - Notifications - Other app and switch on. Notifications will be pushed if the app itself is in use. If these steps do not solve the problem, then please restart the app.

App crashes.

Turn off the app from background running and restart, if this doesn’t work then please un-install app and reinstall.

Bluetooth Connection

Check the Reflex Active Bluetooth code on your watch - go to the ‘More’ section and select ‘About’ to find the code.

In settings go to connect device

Select the product image

Select the matching code that relates to your Smartwatch.

And confirm

Go to your phone settings - connections

Select Bluetooth

This will then show you paired devices - check your Smartwatch ‘Reflex Active’ is showing here. If it isn’t, check the available devices and connect.

Use the ‘Find Phone’ icon on your Smartwatch. If successfully connected, your phone will ring. You can also check this from the app too. In the Reflex Active app settings, it will show the device as connected.